Gemma Cipriani-Espineira

Gemma has worked in customer success for the last few years and is passionate about marketing technology, connecting with people and learning from others.

How customer success can get a seat at the table in 8 steps

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How customer success can get a seat at the table in 8 steps

Customer success is one of the hottest departments to work in right now according to numerous reports, so why is there a lack of representation? And why does CS struggle to be part of the conversations that drive the business forward?...

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.