Eve Chatfield - Customer Success Collective (Page 2)

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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success

Eve Chatfield

Eve is a midweight copywriter for Customer Success Collective.

Posts

What is the ideal customer success mindset?

What is the ideal customer success mindset?

Why customer support is vital for SaaS

Customer support

Why customer support is vital for SaaS

Bulletproof your CS leadership style

Bulletproof your CS leadership style

Guarantee your customer success team can succeed in CRM

Guarantee your customer success team can succeed in CRM

Build an 11 out of 10 customer success team

Build an 11 out of 10 customer success team

Fix the balance between tech vs. human during onboarding

Fix the balance between tech vs. human during onboarding

How a CSM can transition from an IC to management

How a CSM can transition from an IC to management

Why sales and customer success thrive better together

Why sales and customer success thrive better together

How your company can monetize customer success [Video]

How your company can monetize customer success [Video]

How systems and data play a pivotal role in CS Operations

How systems and data play a pivotal role in CS Operations

Reclaiming lost customers: Win-back strategies for customer success managers

Reclaiming lost customers: Win-back strategies for customer success managers

The impact of AI on customer success

The impact of AI on customer success

How to bridge relationship gaps with customer success

How to bridge relationship gaps with customer success

The best AI tools for customer success

AI and automation

The best AI tools for customer success

How to use AI to predict and personalize customer success [Video]

AI and automation

How to use AI to predict and personalize customer success [Video]

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.