Emma Bilardi - Customer Success Collective

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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success

Emma Bilardi

Emma's a copywriter. She's been writing for as long as she can remember, and in the last few years predominantly about product design.

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Understanding the customer feedback loop – and why we need to close it

Understanding the customer feedback loop – and why we need to close it

20 tried and tested customer retention tips

20 tried and tested customer retention tips

How to build a thought leadership strategy

How to build a thought leadership strategy

Setting expectations for customers throughout the journey

Setting expectations for customers throughout the journey

How to predict churn [Q&A with Netomi]

How to predict churn [Q&A with Netomi]

Customer retention metrics and how to action them

Customer retention metrics and how to action them

How revenue & customer success can work together more effectively

Revenue generation

How revenue & customer success can work together more effectively

OKRs for SaaS startups

OKRs for SaaS startups

People-powered growth

People-powered growth

Your guide to making money with freemium models

Your guide to making money with freemium models

How customer success can feed into product development [Q&A with Visme]

How customer success can feed into product development [Q&A with Visme]

Customer journey mapping:
Making sales buyer-centric

Customer journeys

Customer journey mapping: Making sales buyer-centric

How to use deep listening for customer success

Customer feedback

How to use deep listening for customer success

The customer journey: From onboarding to alignment [Q&A with Simpo]

Customer journeys

The customer journey: From onboarding to alignment [Q&A with Simpo]

5 ways to build a strong relationship with your customers

Customer retention

5 ways to build a strong relationship with your customers

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The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.