Chinelo Diejomaoh

Chinelo's passion lies in ensuring customers derive maximum value from every interaction. She was voted Rising Customer Success Star 2023 in the Customer Success Awards.

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How customer advocacy drives long-lasting customer success

Do you know what's the key to building a loyal customer base? It's called customer advocacy, and it's a game-changer for businesses worldwide. So, buckle up, and let us tell you all about it....

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Onboarding

How to onboard your freemium customers

Freemium services showcase the value of products and services to non-paying customers and turn them into paid customers. In this article, we explore how to onboard freemium customers....

Transitioning from customer support to customer success

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CS careers

Transitioning from customer support to customer success

You’ve probably heard a few statements about how customer success is not customer support, and that’s correct. I spent the early years of my career in customer support, and I can confirm they are distinct....