Artem Khalilov

Artem is the Head of Customer Success (EMEA) at ABBYY. He believes that good customer relations and quality data are the two ingredients without which the secret sauce won’t work.

Members-only

How to prioritize accounts in customer success

The volume of work Customer Success Managers (CSMs) have to deal with has the potential to be infinite. Whether you’re an SMB (small-to-medium business) CSM with 200 customers or an Enterprise CSM with 10 accounts, there’s always one more thing that you can do....

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Onboarding

How to onboard new customers

Onboarding new customers are one of the activities a Customer Success Manager (CSM) has to do with varying degrees of regularity....