Customer Success Salary Report 2024

Thanks for ordering your ticket for the Customer Success Festival. On June 23-24, Customer Success Festival [https://events.customersuccesscollective.com/location/lasvegas/] will...

In this episode of CS Connect, Microsoft’s Customer Success Strategist, Vish Walia, digs into the magnetic topic of leadership in customer success. He’s joined by leadership expert and CS enthusiast, Nils Vinje....

One of the best things to come out of COVID, for me personally, has been the ability to slow down and be more mindful of the present. This has helped me take the time to better understand the context of things I might have previously tried to understand at face value....

The term 'thought leadership' has been a bit of a buzzword over the past few years, but you might be surprised to know the phrase dates back as far as 1887 in a description of an American minister, Henry Ward Beecher....

Gain a better understanding of your customers loyalty and personal experiences with your product/service using this customer retention survey template....

A checklist that ensure you develop every area of your success with a long-term goal of maintaining a high level of customer retention....

Business development reps (BDRs), sales development reps (SDRs), and account executives (AEs) are all tasked with working with leads and prospects, with the ultimate goal of moving them along the sales funnel....

Net Promoter Score (NPS) is a powerful tool for customer success teams. Leveraging NPS helps you (A) get closer to customers, (B) benchmark your business against the competition, and (C) understand how your products are perceived - including deficiencies in the current setup....

A higher product adoption equals a larger user base. Find out if your product fits perfectly to your customer needs with the top product adoption metrics....

Learn more Enjoyed this video ? Why not check out some related reading 👇 Your complete guide to customer onboardingOnboarding greets us in new jobs,...

I’m going to focus on a really crucial element for customer success: how do you prove the value of customer success to your organization and customers?...

“Wow, can you believe we’re nearly in April already?” I’ll bet you a pretty penny you’ve either heard this phrase or said it yourself at some point recently. It’s no secret that time passes fast, and it can either be an ally to you or an adversary – depending on how it’s used....

We asked you for the tools that make you tick, and you answered. We wanted this report to be shaped by the customer success community, for the customer success community....

Few things are as costly and disruptive as managers who kill motivation. It’s said that “people don’t leave jobs; they leave managers” and the stats back this up: 70% of an employee’s motivation is influenced by their manager, according to Gallup....

Can you believe it? We’re one week away from bringing you our second Customer Success Festival APAC. You’ve seen bits and pieces teased here and there, but here is the low-down for anyone new to our APAC festival....