Members-only Awards Customer Success Awards 2022: Introducing your finalists If there’s one thing we’re sure of now the ballots have closed for this year’s Customer Success Awards, it’s that there’s a lot of admiration across the customer success community in 2022....
Members-only Customer experience Leveraging technology to balance scale and personalization Thank you for choosing to read my article on leveraging technology to balance scale and personalization. My name's Mary Poppen, I'm the Chief Customer Officer at Glint, now part of the LinkedIn family....
Members-only Articles The complete guide to customer support, customer success and product development “Just input the API key into the POST API field, delete all of the HTML lines above it, and hit refresh,” the support agent said. “Excuse me, W H A T?” I hollered into the phone. Doesn’t that sound like every customer service call EVER?...
Members-only Articles How to leverage customer feedback to build great products My name's Daniel Shimoni, and this article is a step-by-step guide for leveraging customer feedback in order to create great products. Obviously, this is a pretty loaded subject, but don’t worry! I’m going to break it down into a few easy-to-digest talking points....
Members-only Product adoption Finding harmony between customer success and product [VIDEO] Learn more Enjoyed this video ? Why not check out some related reading 👇 Finding harmony between customer success and productIn this article, I’ll...
Members-only Customer value How Microsoft drives customer lifetime value with outcome success [VIDEO] Learn more Enjoyed this video ? Why not check out some related reading 👇 Driving customer lifetime value with outcome successCustomer lifetime value is a...
Members-only Onboarding Streamline your customer onboarding with flat file concierge [VIDEO] Learn more Enjoyed this video ? Why not check out some related reading 👇 Your complete guide to customer onboardingOnboarding greets us in new jobs,...
Members-only Revenue generation Driving top renewal rates and hitting CS expansion targets [VIDEO] Learn more Enjoyed this video? Why not check out some related reading 👇 A step-by-step guide to expansionUnlock the secrets to boosting customer lifetime...
Members-only Customer retention Low switching costs: maximizing customer ROI and retention[VIDEO] Learn more Enjoyed this video ? Why not check out some related reading 👇 A step-by-step guide to expansionUnlock the secrets to boosting customer lifetime...
Members-only Revenue generation Why it's time for customer success to own revenue [VIDEO] Learn more Enjoyed this video ? Why not check out some related reading 👇 Your guide to driving revenue growth with customer successIn this article,...
Members-only Metrics & Data Measuring the impact of customer success[VIDEO] Learn more Enjoyed this video? Why not check out some related reading 👇 Your guide to customer success metricsFiguring out how to navigate customer...
Members-only Tools Leveraging technology to balance scale & personalization [VIDEO] Learn more Enjoyed this video? Why not check out some related reading 👇 Leveraging technology to balance scale and personalizationThank you for choosing to...
Members-only Articles A lesson in understanding customer engagement – and how to increase it A customer roadmap can be volatile. From customer onboarding and the implementation stage to customer retention or a potential conflict stage, there are multiple avenues the customer could take in their journey. As a customer success professional, the one you want to focus on is value....
Members-only Membership content How to navigate a leadership transition in customer success A career transition can mean a multitude of things. It could mean moving into a leadership role i.e. going from a CSM to a Director of Customer Success. It could also mean joining an entirely different organization, and starting a CS function from scratch....
Members-only Onboarding How to onboard new customers Onboarding new customers are one of the activities a Customer Success Manager (CSM) has to do with varying degrees of regularity....
![Finding harmony between customer success and product [VIDEO]](/content/images/size/w800/2024/09/15.png)
![How Microsoft drives customer lifetime value with outcome success [VIDEO]](/content/images/size/w800/2024/09/16.png)
![Streamline your customer onboarding with flat file concierge [VIDEO]](/content/images/size/w800/2024/09/23.png)
![Driving top renewal rates and hitting CS expansion targets [VIDEO]](/content/images/size/w800/2024/09/26.png)
![Low switching costs: maximizing customer ROI and retention[VIDEO]](/content/images/size/w800/2024/09/31.png)
![Why it's time for customer success to own revenue [VIDEO]](/content/images/size/w800/2024/09/27.png)
![Measuring the impact of customer success[VIDEO]](/content/images/size/w800/2024/09/29.png)
![Leveraging technology to balance scale & personalization [VIDEO]](/content/images/size/w800/2024/09/20.png)
