Customer Success Salary Report 2024

The customer success community has been in a heated battle about whether or not we should drive the revenue train. The debate is over, and here’s the verdict: we are revenue generators – so all aboard the Expansion Express. I suggest we start in the bar car, with snacks....

What if you could predict how your customers feel about your product and take action before issues arise? That’s the magic of customer health scores! In this video, we’ll break down everything you need to know to master this essential metric....

Imagine you’re on a flight. The pilot announces two options: “We can use AI to assist me throughout the flight, or I can switch on full autopilot and join you for coffee in the cabin.” Which would you choose?...

Job interviews: the ultimate test of nerves, no matter how high you’ve climbed the ladder! In this video, we’ll walk you through five impactful interview questions you’re likely to face and provide actionable tips, context, and sample answers to help you ace them....

If you’re looking for polished tales of flawless execution, this isn’t it. Instead, these authentic stories reveal how scrappy, resourceful strategies can deliver results – and they’re within everyone’s reach....

First impressions really matter. Effective onboarding ensures customers hit their first “aha!” moment quickly. But, how do you build an onboarding process without burning out your team or your customers?...

Interested in a career in customer success? You should be. Customer success is quickly becoming one of the top career paths around the world.  In 2024, before you consider tax and without including bonuses and stock, the global median baseline salary for a CSM is $75,000....

Maximize revenue growth through improving your organizations retention and monetization of existing customers with this customer experience map....

The Customer Success Manager role is about creating value for your customers and business. But how do you move from a problem-solver to revenue-generator without sounding "salesy"?...

From resolving technical glitches and managing emotional customer interactions, customer support is the invisible force that can make or break a company's reputation. For such a pervasive role, it begs the question: what actually is a customer support manager?...

Catch up on all sessions from the likes of LinkedIn, GoCardless, Pleo, Collibra, Litera and more....

Catch up on all sessions from the likes of The Economist, Clozd, 1E, WorkBuzz and more....

Customer engagement and collaboration between marketing and customer success have never been more critical – or more challenging – than today. In this article, discover Philips’ journey toward audience-centric marketing....

The purpose of customer support is right there in its name. So why do so many get it so wrong?  In this article, we will look at how to avoid the most common customer support blunders....

Customer success has a lot of variety within its responsibilities. This variety makes it a perfect position to consider transferring into; you'll be starting with some skills already in place! Liza Shtilbans, event producer at CSC takes you through our steps for transitioning into customer success....