State of Customer Success Leadership 2024

In this article, discover the strategies used at PayPal to stay ahead in the dynamic world of payments, from driving growth to future-proofing the business through innovation....

Chief Customer Officers (CCOs) must pivot from an inside-out, company-centric approach to an outside-in, customer-centric strategy. But this is no minor adjustment – it's a fundamental reimagining of how we define and drive customer success....

Every now and then, aspects of your business will be in need of refreshing to stand tall amongst the competition. But staying ahead of the curve isn’t an easy feat, especially when it comes to making changes from within....

If you do so much as a quick Google search, you’ll find many stories about people taking the education to customer success pipeline. But why is this? And what are the most common steps taken along the way?...

We've all heard about empathy in customer success, right? But EQ? That's something that needs to be discussed more, and I believe it's absolutely crucial in our field....

Climbing the career ladder from CSM to CCO is more competitive than ever. In this article, discover tactics to rise through the ranks, from mastering revenue management to building relationships that open doors for future opportunities....

Learn more Enjoyed this video? Why not check out some related reading 👇 Your guide to driving revenue growth with customer successIn this article,...

For CSMs, a win-back campaign is a vital strategy used to re-engage customers who may have previously churned or ended their relationship with our company. By targeting these former customers, CSMs aim to persuade them to return and continue their previous relationship with the company....

Figuring out what it takes to turn a good team into a jaw-droppingly great one isn’t as easy as you’d think. I've spent the last 12 months diving deep into the world of high-performance cultures. What I discovered was both enlightening and frustrating....

Companies are under more pressure than ever before. In this article, discover how to build a powerful value cycle that drives renewals and expansions, even in challenging economic climates....

Find out what customer success leadership really looks like in 2024. Leadership can often seem mysterious and out-of-reach – we’re here to make the inaccessible accessible. We’re here to share our findings with you in our first-ever edition of the State of Customer Success Leadership report....

At LinkSquares, we've undergone rapid scaling over the past few years, and if there’s one takeaway from this exceptional growth, it’s that you cannot underestimate the power of data in driving customer success....

Good teams have processes in place to make them better at their jobs. Great teams have enablement strategies to support and empower them. CS enablement focuses on providing customer success teams with the tools, resources, and knowledge they need to excel in their jobs....

For subscription businesses these days, it’s not enough to merely provide a product or service – that’s pretty one-sided. To cut through the competition, you must strive to cultivate a partnership that drives mutual success. Both you and the customer need to benefit from customer success....

Regardless of industry vertical, it’s the question on everyone’s mind: Will my job still be here in 20 years, or will it be replaced by AI? The long and short of it is no, AI won’t wipe out customer support managers and customer service agents....