Wednesday, May 21 at 6pm GMT

Online

CSCnow is your chance to stream exclusive talks and presentations from our previous events, hosted by customer success experts and industry leaders.

It's a unique opportunity to watch the most sought-after customer success content – ordinarily reserved for CSC Pro members. Each stream delves deep into a key customer success topic, industry trend, or case study. Simply sign up to watch any of our upcoming live sessions. 

🎥 Access exclusive talks and presentations
✅ Develop your understanding of key topics and trends
🗣 Hear from experienced customer success leaders
👨‍💻 Enjoy regular in-depth sessions

Date: May 21, 2025
Time: 6:00pm GMT
Location: Online

COMING SOON

In this panel discussion, industry leaders explored the importance of putting the customer at the center of business strategy to drive organizational value. They discussed how a customer-first mindset can enhance long-term success by improving product design, driving internal advocacy, and fostering meaningful relationships.

Key Takeaways:

  • Customer-Centric Strategy: Prioritizing customers in business strategy enhances organizational value and long-term success.
  • Improved Product Design: A customer-first approach leads to better product development tailored to real user needs.
  • Internal Advocacy: Engaging employees in a customer-focused mindset drives alignment and support across teams.
  • Stronger Relationships: Building meaningful customer relationships fosters trust and loyalty.
  • Sustainable Growth: A customer-centric approach contributes to business resilience and competitive advantage.

Meet the speakers:

Tutu Adenle Vice President of Customer Success Eventbrite

Tutu is a strategic, data-driven business leader passionate about optimizing processes and driving innovative strategies. With a proven track record of leading cross-functional teams, Tutu leverages data insights to implement impactful initiatives that enhance both customer service and internal operations. Committed to progression and professional development, Tutu fosters a motivational leadership style that empowers individuals and strengthens organizations.

Janice Garland Customer Success Director Salesforce

Janice Garland is an experienced program manager and strategic advisor specializing in health systems operations, strategic planning, and IT project management. With over 12 years of expertise and certification in Agile Project Management, she has successfully led large-scale programs, multi-million dollar projects, and teams of 50+ professionals across government and private sectors. Janice is passionate about driving innovation, optimizing operations, and delivering measurable results through clear, strategic solutions.

Krista Crockett Director, Customer Success d2l

Krista is an energetic, results-driven leader with a proven track record of exceeding performance goals and driving success. Known for her strong communication and interpersonal skills, she excels at building lasting relationships with both internal and external stakeholders. With a keen analytical mindset and exceptional organizational abilities, Krista thrives in fast-paced environments, effectively managing complex projects and inspiring teams to achieve excellence.

Carol Gersten Senior VP of CS Elsevie

Carol is a seasoned technology executive with extensive experience in transforming post-sales customer journey management across industries. She excels at integrating professional services, customer success, and enterprise implementations to drive exceptional outcomes. With a strong track record in SaaS revenue growth and go-to-market strategy alignment, Carol is a dynamic leader known for inspiring high-performing teams and leading successful change management initiatives.