Eve Chatfield

So, you want to transition into customer success? But what steps should you take to ensure you’re entering the role in the best possible way?...

If you do so much as a quick Google search, you’ll find many stories about people taking the education to customer success pipeline. But why is this? And what are the most common steps taken along the way?...

In this episode, Minna Vaisanen, Head of Customer Success at Growth Engineering Ltd. Tune in as Minna Visanen unravels how systems and data form the digital backbone of CS Operations, transforming customer support from reactive to proactive....

For CSMs, a win-back campaign is a vital strategy used to re-engage customers who may have previously churned or ended their relationship with our company. By targeting these former customers, CSMs aim to persuade them to return and continue their previous relationship with the company....

Parul Bhandari discusses some of the pitfalls when it comes to adopting AI into your success strategy, and some of the rewards gained when it's done right. This talk is perfect for those looking to build on their knowledge of AI in customer success....

For episode 3 of our Customer Success Convo series, our host Vish Walia, Customer Success Manager at Microsoft, is joined by Daniel Goldfeld, Global VP of Customer Success at Perimeter 81. In this episode, Daniel discusses how leveraging CS principles can bridge relationship gaps with customers....

Learn from Parul Bhandari, about the best AI tools for CS, the pitfalls when it comes to adopting AI into your success strategy, and some of the rewards gained when it's done right....

Vish Walia at Microsoft, is joined by Mary Poppen, CCO at Glint (LinkedIn). Vish and Mary discuss how to CS professionals can use AI to predict and personalize customer strategies in customer success....

As a customer success professional, customer experience is at the forefront of your function. In this article, we’re going to explore several ways to keep the customer experience a priority while also juggling more immediate goal....

We return to Parul Bhandari, ex-Director of Customer Success at Nauto, as she develops on her insights and strategies for harnessing AI in customer success to talk about the risks and rewards of this practice....

A well-executed customer education strategy can empower customers, reduce churn, and enhance the overall customer experience. This article will explore the key components of an effective customer education strategy....

To kick off the series, our host Vish Walia, Customer Success Manager at Microsoft, is joined by Rav Dhaliwal, Investor, Venture & Limited Partner at Crane Venture Partners. In this episode, Vish and Rav discuss how to drive continuous sales by integrating sales and CS operations....