Eve Chatfield - Customer Success Collective

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Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success

Eve Chatfield

Eve is a midweight copywriter for Customer Success Collective.

Posts

Turning customer success into a profit center is the game-changing strategy you need

Turning customer success into a profit center is the game-changing strategy you need

Why startups are turning customer success managers into product experts

Why startups are turning customer success managers into product experts

Scale high-touch customer success without breaking the bank

Customer engagement

Scale high-touch customer success without breaking the bank

Outcome-driven engagements are the new big key to CS success

Customer engagement

Outcome-driven engagements are the new big key to CS success

Net revenue retention vs. customer retention: Explained

Customer retention

Net revenue retention vs. customer retention: Explained

The future of CS SaaS: Why new logos aren't enough anymore

The future of CS SaaS: Why new logos aren't enough anymore

How to transition from education into customer success (and the skills you need)

How to transition from education into customer success (and the skills you need)

Customer success vs. experience: Metrics that matter

Metrics and data

Customer success vs. experience: Metrics that matter

Crack the code to customer health scores

Metrics and data

Crack the code to customer health scores

5 must-know interview questions to land the Head of Customer Success role

5 must-know interview questions to land the Head of Customer Success role

How to perfect customer onboarding in a startup business

How to perfect customer onboarding in a startup business

10 upselling best practices every CSM needs to know

10 upselling best practices every CSM needs to know

5 ways to avoid customer support hell

5 ways to avoid customer support hell

How to transition into a Customer Success role

How to transition into a Customer Success role

How AI and automation perfects customer success

AI and automation

How AI and automation perfects customer success

The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.