Our mission? It’s oh so simple: to elevate the customer function and redefine how global companies learn and network. Join us for a quick tour.
Tap into expert insights, certifications, networking, & more –free for CS pros.
Learn fast, apply faster. Expert-led certifications to accelerate your career.
Expand your skills with practical ideas and resources for everyday success.
Keep pace with trends and grow your customer success network in no time.
Join customer leaders from world-class companies like:
Need help finding your way around the website? Let us help you get there quicker.
Breaking into customer success
Customer Success Manager
Senior Customer Success Manager
Customer success leader
Churn
Onboarding
Retention
Advocacy
Metrics and data
Networking
Learning & development
Mentorship
Guides & resources
Industry reports
TemplatesHere at Product Marketing Alliance we have, lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo
It’s time to become an expert in customer success. Unlock growth through expert-led certifications tailored to boost your core skills and confidence.
Certify for success
Say goodbye to endless LinkedIn outreach – meet the experts you need to know at our exclusive events. Build a powerful network to advance your career.
Attend an event
Stop piecing together your training. Get full access to expert insights, resources, certifications, and events. Learn today, apply tomorrow.
Sign up
You don't have to navigate alone. Connect with experienced customer success experts in our Slack channel and local meetups.
Learn how to succeedGet first-hand insights from leaders at top companies like LinkedIn, Amazon Web Services, Microsoft, Google, and Cisco.
Community partners
Share your expertise in customer success, and we’ll craft a personalized roadmap to amplify your strengths and uncover areas for growth.
From goal-setting to upselling, onboarding to engagement, this framework guides every stage of customer success.
Build loyalty, fuel growth, and master your customer journey.
Lay the foundation for success by setting clear goals, understanding customers, and building effective processes to support and educate them.
Create lasting first impressions through tailored, engaging onboarding experiences, using interactive tools and live sessions to foster relationships.
Foster loyalty through tailored, meaningful interactions. Keep conversations alive with active listening, multichannel strategies, and advocacy programs.
Track key metrics to understand customer needs, improve satisfaction, and proactively address challenges for sustained engagement and growth.
Fuel growth through upselling, cross-selling, and innovation. Empower customers to achieve more, strengthening partnerships and expanding value.
