What's new in the CSC membership plan?
Thinking about bagging yourself a CSC membership plan? Want to see how much bang you'll be getting for your buck first? We get that.
Here's a month-by-month breakdown of what our existing members have been privy to. 👇
March 2024
Exclusive content
Customer experience in times of crisis: Resilience, resolution, and reputation management | AARP
The customer in the driver’s seat: Optimize customer experience through freedom of choice | inDrive
Templates
February 2024
OnDemand
Exclusive content
- Going commercial: Embracing the role of revenue generation in customer success | Akeneo
- Leveling up your CSMs: Tactics to become more strategic and build long-term customer relationships | PathFactory
Templates
January 2024
OnDemand
Reports
Exclusive content
- 11 steps to a seamless sales handoff | Success Scaled
- Driving ROI and customer accountability for success | G2
Templates
December 2023
OnDemand
Exclusive content
- Elevating customer experiences with tailored journeys | Salesforce
- How generative AI can revolutionize value realization | Microsoft
- The art and science of scaling customer success | Bill
Templates
- Customer journey map template
- SMART goals template
November 2023
OnDemand
Exclusive content
- Designing a customer success strategy built on sentiment and relationships | Screencastify
- A CSM's guide to multithreading across stakeholders | LinkedIn
Templates
- Stakeholder communication plan template
- Onboarding maturity model template
October 2023
OnDemand
Exclusive content
- How to adopt high-touch customer success at scale | MuleSoft
- Connecting the dots: How CS Ops drives company-wide alignment | Cisco
Templates
- Peer review email template
- Customer success alignment assessment template
September 2023
OnDemand
Reports
Exclusive content
- A customer success playbook for navigating uncertainty and change | SAP Concur
- Redefining customer success: The digital shift to automation and community | Telnyx
Templates
- Customer exit interview questions template
- Customer health score template
August 2023
Exclusive content
- The four core dimensions of client success | Bazaarvoice
- Collaborate, create and disrupt to elevate the customer experience | Adobe
Templates
July 2023
Exclusive content
- Keeping momentum through mergers and acquisitions | Siemens
- The anatomy of the customer health score | ex-FiscalNote
Templates
June 2023
Reports
Exclusive content
- Enabling efficiency and creating value through digital-led customer success | Linearb
- A step-by-step guide to retention, renewals, and expansion | Aryaka
Templates
May 2023
OnDemand
Reports
Exclusive content
- Adapting your customer success strategy through times of change | GitLab
- Delivering value to your most complex customers | Indeed
Templates
April 2023
Exclusive content
- Onboarding done right: How to optimize your process to reduce early-stage churn | Virtuoso
- How to effectively communicate the value of the CS function | E2Open, Kuber, Robin, Bodhi
Templates
March 2023
OnDemand
Exclusive content
- What's the next stage in the evolution of customer success? | Catalyst
- How to balance data with personal knowledge for customer success | ZoomInfo
Templates
- Value proposition evaluator [template]
- Voice of the Customer (VoC) [framework]
February 2023
OnDemand
Exclusive content
- Aligning sales with post-sales to drive customer lifetime value | Nieves Canada & Minna Vaisanen
- Converting customers into advocates | Fausto Briosa, Rav Dhaliwal, Daniel Goldfeld and Linsey Parker
Templates
- Customer advocacy strategy [framework]
- Customer feedback questions [framework]
January 2023
Playbooks
Exclusive content
- Understanding how to best utilize critical customer success metrics for your organization | Ashvin Vaidyanathan
- How customer success can wield the power of storytelling | Sam Bastile
Templates
December 2022
Reports
OnDemand
Exclusive content
- 5 customer value tips to help your business shine in 2023 | Aishwarya Dwivedi
- Your guide to driving revenue growth with customer success | Jovana Djapa
- How to optimize your onboarding process to drive customer lifetime value | Mike Lee and Swati Chopra
Templates
November 2022
OnDemand
Templates
Exclusive content
- Why sales skills need to be a part of every CSM's toolkit | Mark Higginson
- Going deep to go wide: A journey into using value to scale | Ralph Meyer
October 2022
OnDemand
Templates
Exclusive content
- Recalibrate your customer success strategy and embrace innovation | Vish Walia
- Swapping last-minute churn mitigation for proactive risk identification | David Collard
September 2022
OnDemand
Reports
Templates
Exclusive content
- Turning loyal customers into raving champions | Jeni Asaba & Jennifer Susinski
- Master leadership in customer success by navigating management transitions | Mike Lee
August 2022
Templates
Exclusive content
- Decoding customer churn: Find out what your customers are really thinking | Sylvia Yin
- An introduction to the customer onboarding maturity model | Srikrishnan Ganesan
July 2022
Templates
- B2B customer persona example
- Win/loss email invite template
Exclusive content
- Account growth: Learnings from three different startups | Lisa Anderson
- Defense vs offense: Driving growth through proactive customer success | Harini Gokul
- An expert's guide to successful onboarding and value management | Lisa Nguyen
June 2022
Reports
OnDemand
Templates
- The current state of the customer journey template
- The master list of customer feedback questions template
Exclusive content
- Customer success and cross-departmental collaboration | Joseph Latteri, Meltwater
- The vital role of innovation-led growth in customer success | Shalaka Verma, Microsoft
May 2022
Templates
- Checklist for growing MMR template
- Customer success story questions template
Exclusive content
- The strategy of customer onboarding | Mike Lee
- Building successful customer success teams | Zuzanna Ostojska
April 2022
Exclusive content
- Context conquers everything | Nate Fiedler
- Empathy at scale: Solving the conundrum of customer success | Guru Bhat
Templates
- Internal roadmap template
- New feature outreach and training template
March 2022
Reports
Customer Success Tools of Choice
OnDemand
- Customer Success Festival footage
- Customer Success Festival APAC: Reloaded footage
Templates
- The HEART framework
- Churn rate prediction framework
Exclusive content
- How do you prove the value of customer success?
- Beyond the buzzwords: how to actually build a culture-driven company
February 2022
Templates
- Storytelling framework
- Storytelling framework [example]
Exclusive content
January 2022
Reports
The State of Customer Retention 2022
Templates
- Customer churn survey template
- AARRR model framework
Exclusive content
- Adoption and change management in customer success
- Building out customer success and sales teams from the ground up
December 2021
Reports
Templates
- Segment sentiment audit checklist
- Customer renewals email template
Exclusive content
- Building out customer success and sales teams from the ground up
- Translating customer requests into product innovation
- Customer success-led mutual engagement plans: how to build a partnership
November 2021
OnDemand
APAC Customer Success Festival
Templates
- B2B user persona example
- B2B user persona template
- Buyer funnel [stages + tactics]
Exclusive content
- Building a customer success toolset with a limited budget
- How successful customers drive successful companies
October 2021
Reports
The State of Customer Success 2021
OnDemand
Customer Success Festival footage
Templates
- Payment failure email template
- New hire onboarding checklist
Exclusive content
September 2021
Templates
- Jobs-to-be-done canvas
- Improving trial-to-subscription conversions
Exclusive content
August 2021
Templates
- Messaging framework
- Competitive intel checklist
Exclusive content
- How to perform customer-centric onboarding at scale while maintaining personalization
- Offering customer success at scale
July 2021
Templates
- Sales to CS handover template
- Competitor SWOT analysis template
Exclusive content
- Scaling customer success: the three challenges most B2B CSM teams face
- Customer success metrics that drive 95% retention
June 2021
OnDemand
Customer Success Festival footage
Templates
- How to lower your churn rate
- Onboarding checklist
Exclusive content
- Driving adoption in a changing SaaS landscape
- Driving customer lifetime value by focusing on outcome success
- The value of customer success in the COVID era
May 2021
OnDemand
Future of SaaS festival footage
April 2021
OnDemand
Customer Marketing Summit footage
Templates
- Customer needs analysis template
- Customer strategy checklist
- Customer success playbook framework
Exclusive content
March 2021
Templates
- Win-loss interview questions
- Customer onboarding framework
- Product demo checklist
- Customer case study questions
Exclusive content
February 2021
OnDemand
Customer Success Festival footage
Templates
- SaaS churn rate cheat sheet
- A guide to churn reduction
- Customer feedback questions
January 2021
Templates
- New user email templates
- Inactive user email templates
- Completed first action email templates
- Feature update email templates
- Pricing increase email templates
- Up-sell email templates
- Cross-sell email templates
- Converting freemium users to paid users email templates
