Customer success eBooks
Wanna get your teeth stuck into a good old-fashioned eBook? Say no more! Your wish is our command. ✨
Leading with Impact: Strategies for Customer Success
Looking to excel as a leader in customer success but not quite sure how to go about it? This eBook is your trusted guide to mastering essential leadership behaviours and creating a thriving, customer-centric team culture.
Customer Success Collective
Beyond the Bot: AI in Customer Success eBook
Is AI a bit of a mystery to you? Something you’ve seen hyped a lot about on LinkedIn, but you’re not too sure how it affects your customer success role. If this is the case, you’re in the right place.
Grace Gupta
Key elements of a winning customer success strategy [eBook]
Happy customers make a thriving business. Download our free eBook on the key elements of a winning customer success strategy.
Customer Success Collective
3 essential templates to transform your customer success strategy
We know you’re a customer success superhero – that’s a given! But we’ll bet our bottom dollar that you wish you could streamline and fast-track some of your usual day-to-day processes. After all, there are only so many hours in the day.
Grace Gupta
Your guide to customer success metrics | Download now
Discover how you can measure you customer success wins with all the right metrics
Your complete guide to customer success | Download now
Want the low-down on customer success fundamentals? Download our eBook today
Your guide to customer churn | Download now
Download our handy eBook all about how to reduce churn
Your guide to customer retention | Download now
Download the latest investigation into the customer success landscape of 2023. Filled with insights on retention, CSM job satisfaction, and more.
A guide to customer onboarding | Download now
Download the latest investigation into the customer success landscape of 2023. Filled with insights on retention, CSM job satisfaction, and more.
