Customer success eBooks
Wanna get your teeth stuck into a good old-fashioned eBook? Say no more! Your wish is our command. ✨
Leading with Impact: Strategies for Customer Success
Looking to excel as a leader in customer success but not quite sure how to go about it? This eBook is your trusted guide to mastering essential leadership behaviours and creating a thriving, customer-centric team culture.
![](https://www.customersuccesscollective.com/content/images/size/w1200/2024/07/CSC_Ebook_Leading_with_impact_Meta_--1-.jpg)
Beyond the Bot: AI in Customer Success eBook
Is AI a bit of a mystery to you? Something you’ve seen hyped a lot about on LinkedIn, but you’re not too sure how it affects your customer success role. If this is the case, you’re in the right place.
![](https://www.customersuccesscollective.com/content/images/size/w1200/2024/04/CSC_AI_Playbook_Blog--1-.jpg)
Key elements of a winning customer success strategy [eBook]
Happy customers make a thriving business. Download our free eBook on the key elements of a winning customer success strategy.
![](https://www.customersuccesscollective.com/content/images/2023/05/CSC_Essential_Elements_of_CS_eBook_Meta_--1-.png)
3 essential templates to transform your customer success strategy
We know you’re a customer success superhero – that’s a given! But we’ll bet our bottom dollar that you wish you could streamline and fast-track some of your usual day-to-day processes. After all, there are only so many hours in the day.
![](https://www.customersuccesscollective.com/content/images/2023/05/CSC_Templates_Guide_Meta_--1---1-.jpg)
Your guide to customer success metrics | Download now
Discover how you can measure you customer success wins with all the right metrics
Your complete guide to customer success | Download now
Want the low-down on customer success fundamentals? Download our eBook today
Your guide to customer churn | Download now
Download our handy eBook all about how to reduce churn
Your guide to customer retention | Download now
Download the latest investigation into the customer success landscape of 2023. Filled with insights on retention, CSM job satisfaction, and more.
A guide to customer onboarding | Download now
Download the latest investigation into the customer success landscape of 2023. Filled with insights on retention, CSM job satisfaction, and more.